NEED ASSISTANCE?
WE’RE HERE FOR YOU!
Have a question about your order, sizing, or styling? Our team is here to help and will respond within 24 hours.
At Maison De Élise, we believe every woman deserves to feel confident and supported, not just in what she wears, but in her experience with us.
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Frequently Asked Questions
Orders are processed within 1–3 business days.
UK delivery typically takes 3–7 business days after dispatch. International delivery times vary by destination. You will receive tracking details once your order has shipped
Order changes or cancellations must be requested within 1 hourof placing your order.
After this time, the order enters fulfillment processing and can no longer be modified.
If your item doesn’t fit, you may request a return within 14 days of delivery through our official return portal, provided it meets our return conditions.
We do not offer exchanges — you can return your item and place a new order for a different size.
We aim to respond within 24–48 hours.
If you haven’t heard from us, please check your spam folder before reaching out again.