This Privacy Policy explains how Maison De Élise (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, or otherwise interact with our services (the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

If you have privacy-related questions, contact info@maisondeelise.com

We collect personal information in several ways depending on how you interact with our website.

Information you provide directly may include your name, billing and shipping address, email address, phone number, payment confirmation details, account login credentials if applicable, and any information shared when contacting customer support.

We automatically collect certain technical information when you use our website. This may include your IP address, browser type, device identifiers, operating system, referring URLs, pages visited, and interactions with our site. This information is collected through cookies, log files, and similar tracking technologies.

We may also receive information from trusted third parties such as Shopify, our ecommerce platform, payment processors, shipping carriers, analytics providers, fraud-prevention partners, and marketing platforms.

HOW WE USE PERSONAL INFORMATION

We use personal information to process transactions, fulfill orders, ship products, provide customer service, communicate order updates, prevent fraud, detect unauthorized activity, improve website performance, personalize user experience, and comply with legal obligations.

We may use your information to send marketing communications if you have opted in. You may withdraw marketing consent at any time by using the unsubscribe link or contacting us directly.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to operate our website, remember user preferences, enable shopping cart functionality, analyze website traffic, measure advertising performance, and improve our Services.

You can control cookies through your browser settings. Disabling cookies may impact certain website features.

For information regarding Shopify cookies, visit
https://www.shopify.com/legal/cookies

SHARING OF PERSONAL INFORMATION

We share personal information only when necessary to operate our business. This includes sharing with Shopify to power our store, payment processors to complete transactions, shipping partners to deliver orders, analytics providers to understand website usage, and marketing platforms to manage advertising.

We may disclose information when required by law, court order, or governmental request, or when necessary to protect our legal rights, prevent fraud, or ensure customer safety.

We do not sell personal information.

SMS consent data is not shared with third parties except as required to deliver messaging services.

DATA RETENTION

We retain personal information only as long as necessary to fulfill orders, provide customer support, comply with tax and legal requirements, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymized.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure. Users provide information at their own risk.

INTERNATIONAL DATA TRANSFERS

Our service providers may process information outside the USA, including within the European Economic Area and the UK. By using our Services, you acknowledge that your information may be transferred and processed internationally in accordance with this Privacy Policy and applicable data protection law.

YOUR PRIVACY RIGHTS (UK GDPR)

Under UK data protection law, you have the right to request access to your personal data, request correction or deletion, restrict processing, object to certain uses, and withdraw consent for marketing communications.

To exercise your rights, contact info@maisondeelise.com We may request identity verification before processing requests. We will respond within the timeframes required by law.

CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users should review third-party policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes take effect upon posting. Continued use of the Services constitutes acceptance of the revised policy.

CONTACT INFORMATION

For privacy-related questions or requests, contact
info@maisondeelise.com